The benefits of virtually enabled health care are numerous and tangible but for most consumers, it’s all about the convenience. Technology has enabled us to have fast, easy and improved access to a wider range of goods and services. We shop online, stay in touch via social media, participate in online communities, and consume news, entertainment and other information online. It stands to reason that we’d move from online self-diagnostic tools and services to talking online with physicians and receiving health services.
Digital technology now provides a new way for the health care industry to deliver primary care to consumers. Virtual care makes coordinated, trustworthy health services available 24/7, eclipsing geographic and physical barriers.
According to a recent study from National Research Corporation, consumers who now shoulder more out-of-pocket costs for their health are ushering in a new focus on patient-centric consumerism. They are more active participants in their own care. As a result, they are seeking the most cost-effective, simplistic and convenient suppliers of care services. According to the NRC study, they’re asking, “If I can go online to find health information, why can’t I take the next step and talk to someone about my health issue?”
Virtually enabled care is transforming care delivery by meeting patients where they are through multiple channels (smartphone, pad or computer). And for industry professionals, it holds the promise of helping health providers achieve the “triple aim” by improving access to care, saving payers and patients money for care and removing barriers of time, distance and travel.
To find out how you can get virtually enabled care from an Ascension or Trinity Health caregiver, click here.